Enterprise IT / Featured Tech / InfoTech

Closing the App Gap

Attend this webinar and learn how RingCentral embeds the comprehensive functions and features of its leading cloud communications into the cloud applications knowledge workers use every day. RingCentral Office® seamlessly integrates cloud PBX and UCaaS capabilities into leading productivity tools like Microsoft Office 365™, Google for Work, Salesforce®, and others. So, for example, your users can click on a phone number in an Outlook® or Gmail™ message and instantly initiate a call. As the industry’s only open platform, RingCentral Office also includes APIs and SDKs that make is easy for developers to integrate business communications into your key workflows. Plus, all your communications are safeguarded by enterprise-class security.

Hear Niel Levonius explain how these integrations allow users to:

  • Make or receive calls directly from Outlook, Gmail, and Contact applications.
  • Schedule a meeting or audio conference from within Office 365 and Gmail calendars.
  • Securely share Dropbox™ files during a RingCentral web meeting.
  • Integrate with your CRM and gain insight into every call.

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Enterprise IT / Featured Tech / InfoTech

Expanding the Provider Network

Employers’ interest in new care delivery models, including high quality and joint venture plans, is on the rise. That’s why Tufts Health Plan is making health care work better for members by strengthening our network. We achieve that by collaborating with providers and health care systems, and doing so at more hospitals in Rhode Island, New Hampshire and Massachusetts.

  • Depth, breadth and quality of coverage
  • Work closely with doctors for even better care
  • Take advantage of tiered networks for cost savings

Tufts Health Plan never stops working for you. Learn more today!

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Enterprise IT / Featured Tech / InfoTech

Instant gratification – Satisfy the new consumer with engaged, omnipresent agents

You will discover how to extend contact center capabilities to any employee in your organization, and enable direct relationships between customers and your agents—including people with specialized roles outside the contact center. The internet, mobile devices and the availability of information anywhere (“nearly perfect information”) has made today’s customers accustomed to instant gratification. They resent having to repeat their problem or request to several different agents. They also prefer to deal with someone who has the specialized skills and knowhow that helps to quickly resolve issues or meet their needs. Delivering a frustrating experience to this new customer is not an option. In fact, according to research by the International Customer Management Institute (ICMI), 89 percent of customers will leave to a competitor after a negative customer contact experience. Now RingCentral provides the critical synchronizations between previously disparate contact center and UCaaS systems.

Among several advantages, this coordination allows you to:

  • Extend full contact center capabilities—such as CRM integrations—to any employee or group.
  • Extend full UCaaS features—such as the ability for a call to find an employee on any device—to these new omnipresent agents.
  • Have visibility into typical contact center performance metrics—e.g., average call time—for agents serving customers over direct dial extensions.
  • Leverage the benefits of a robust global UCaaS network.
  • Enable direct relationships between customers and agents, including employees working outside the contact center who have specialized skills.

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