Experience Revolution
This first topic – Part 1 – is focused on today’s trends, the new initiatives companies are launching that integrate digital and physical experiences for customers: Mobile payments The Internet …
Capturing Return on Mobile
Like an iceberg in the waters of today’s mobile enterprise, too much is unknown about what lies beneath the surface. In our newest study, more than 1,000 global C-suite and …
Discover How Proactive Customer Communication Fuels Omnichannel Engagement
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Featuring Art Schoeller and John Tallarico
Being “proactive” with your customers is not enough to survive in the market today. The truth is, organizations that understand how to engage customers on their preferred channels will create contextual, and relevant experiences for customers. Plus, they will see the financial impact of nurturing long-term customer loyalty. Join our guest speaker Art Schoeller, VP and Principal Analyst, at Forrester and John Tallarico, VP of Product Management, at Genesys during this live webinar. They’ll share proactive communication research results and customer examples, including:
This webinar will be presented LIVE in North America, Latin America and Europe. Register for the time that best works for you. |
Security Concerns Overcome: Customers Moving to SaaS
Up until a few years ago, businesses were weary of the security risks that come with Software-as-a-Service (SaaS) technologies. Recent studies have shown a changing landscape and today 94% of businesses use at least one SaaS solution. One factor contri…
Breaking Down the Benefits of Desktop Transformation
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Mobility has become a powerful force for transformation in business, as the proliferation of mobile devices and applications fuel demand for anywhere, anytime access. In order to keep step with workforce expectations, IT organizations are embracing the significance of desktop transformation. The next generation desktop will be “inspired by mobility,” combining the power of the device and the cloud and enabling users to seamlessly move between devices while simplifying management of users, devices, and apps for IT organizations. |
Desktop Transformation
What is desktop transformation? What role can it play in your organization? And what benefits can it deliver to your IT team and your employees? In this brief, we explore these and other questions on a new approach to the desktop that can help you stre…
Devising a Cloud Strategy that Doesn’t Cast a Shadow on App Performance
Whether you’re moving to the cloud, or are already there and are trying to figure out a better way to do the cloud, the question becomes is there a way to utilize the cloud that ensures the highest level of performance possible? Learn how to devise a C…
APM Has to Change to Support DevOps
But what IT leaders are failing to grasp is that this cultural shift also requires modifications to the underlying Application Performance Management (APM) technologies and processes that have historically been used to manage IT service delivery.Read t…
Network Design Best Practices for Office 365
Many organizations transitioning from on-premises Microsoft applications to Office 365 will experience performance problems due to geographic factors and use of the Internet for connectivity. IT can minimize performance issues and deliver an acceptabl…
Cloud Computing Deployments Should Begin With Service Definition
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I&O leaders should complete the prerequisites before making the technology decisions required for successful, service-centered cloud computing strategies.
Read this Gartner report to learn more about key recommendations:
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