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On-premise ERP systems like Sage, Microsoft Dynamics GP (Great Plains), SAP and Oracle Financials have locked businesses onto a treadmill with annual maintenance fees of more than 20% for the right to make a support call and download the latest software—but what good is it if you can’t upgrade your ERP deployment to take advantage of change and keep your business running efficiently? |
Going forward, the network should automatically detect failure, heal itself, and scale to increased demand. Once you get the network automated, it’s very easy for the application person to innovate and create applications that take full advantage…
Call centers are changing more than ever to accommodate new technological advances, remain competitive and keep customers satisfied. This eBook describes the following six call center trends that more and more companies are leveraging in an effort to o…
In the area of billing, policy and claims management, Guidewire is broadly adopted. However:Rollouts are complex and delicate and require a thorough analysis of identifying impacted systems and stakeholdersImplementations require understanding improvem…
The call center industry is increasingly becoming aware of the added value brought by building long-term relationships with their customers. As a result, more and more call center agents are providing each customer with a personalized experience using …
Service level measures the accessibility of a company to their customers and the company’s ability to plan for call volume fluctuations and execute their staffing strategy. It has been found to be directly tied to customer service quality and inbound c…
Growing numbers of companies faced with such business catalysts are turning to NetSuite OneWorld, a cloud-based Enterprise Resource Planning (ERP) solution that addresses some of the most critical business operations and needs. In addition to ensuring …
Call centers are changing more than ever to accommodate new technological advances, remain competitive and keep customers satisfied. This eBook describes the following six call center trends that more and more companies are leveraging in an effort to o…
Discover key areas of difference between two-factor authentication solutions and gain insight on concrete criteria for evaluating technologies and vendors with Duo Security’s free two-factor evaluation guide.In this guide, you will learn:How to evaluat…
The call center industry is increasingly becoming aware of the added value brought by building long-term relationships with their customers. As a result, more and more call center agents are providing each customer with a personalized experience using …
