If you are to reap the benefits of SDN, you must have business processes aligned. Cloud should already be part of your business. Organizations that still rely heavily on bare metal servers and a physical environment will experience a longer transition …
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Software defined network adoption has been rapidly increasing as businesses define a set of new needs in the light of technological growth. The software defined network adopters can be broken down into two categories: the first adopters, who have been …
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To maintain relevance and drive growth, companies must innovate – and need flexible, agile technology to support them. The pressure is on IT to lower cost, and at the same time support growth. This white paper explores the challenges facing IT and how to evolve an IT architecture to support the modern business, and presents new strategies to modernize IT. |
Networks, servers, etc. do not matter if network performance monitoring and management is ineffective. The implementation of SDN and NFV requires dynamic creation of resources, increasing the importance and the difficulty of effective performance monit…
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On-premise ERP systems like Sage, Microsoft Dynamics GP (Great Plains), SAP and Oracle Financials have locked businesses onto a treadmill with annual maintenance fees of more than 20% for the right to make a support call and download the latest software—but what good is it if you can’t upgrade your ERP deployment to take advantage of change and keep your business running efficiently? |
Going forward, the network should automatically detect failure, heal itself, and scale to increased demand. Once you get the network automated, it’s very easy for the application person to innovate and create applications that take full advantage…
Call centers are changing more than ever to accommodate new technological advances, remain competitive and keep customers satisfied. This eBook describes the following six call center trends that more and more companies are leveraging in an effort to o…
In the area of billing, policy and claims management, Guidewire is broadly adopted. However:Rollouts are complex and delicate and require a thorough analysis of identifying impacted systems and stakeholdersImplementations require understanding improvem…
The call center industry is increasingly becoming aware of the added value brought by building long-term relationships with their customers. As a result, more and more call center agents are providing each customer with a personalized experience using …
