The two fundamental metrics of desktop support are customer satisfaction and cost per ticket. While more companies are measuring customer satisfaction than before, only a...
Knowledge-Centered Service (KCS) methodology captures resolutions at scale and in ways that are both findable and reusable. But after the initial kick-off & training sessions,...
Knowledge-Centered Service (KCS) methodology captures resolutions at scale and in ways that are both findable and reusable. But after the initial kick-off & training sessions,...
Once limited to a select few, we now see an explosion of knowledge workers who need quick access to the knowledge to do their job. And this is where the challenge lies - ensuring...
Once limited to a select few, we now see an explosion of knowledge workers who need quick access to the knowledge to do their job. And this is where the challenge lies - ensuring...
In der heutigen Werbelandschaft müssen Sie die richtigen Informationen 1:1 zu den richtigen Personen bringen – immer, überall, blitzschnell. Was tun kluge...
A team can make or break a company’s success, so attention to both teams’ ability to adapt and merge together post-close is imperative. Post-integration should...
Do you have the right marketing strategy to adapt to change? From the loss of third-party cookies to the addition of new privacy regulations marketers are facing new challenges...
This executive report provides a comparison of the top business intelligence dashboard software based on features identified as most important by analytics professionals....
The “Enterprise data-as-a-service approach” helps organizations maximize the power of data for successful business outcomes. Since the number of data sources are...