Common strategies to perform a so-called “shift right” transition in emphasis on the prevent-detect-respond scale underscore how critically essential it has become for CISO-led teams to have effective tools, processes, and procedures to sup…
As your business scales, creating & managing knowledge becomes a significant challenge. Your organization needs to adopt a way through which knowledge can be easily captured and reused at scale. KCS Enabler makes that possible. It simplifies KCS…
Chatbots were once touted as the heroes of the on-demand economy and quick service interactions. They were considered futuristic and an asset for B2B enterprises. The enthusiasm, it seems, was premature and their success rate continues to be a matter o…
With over 190 million users and 200,000 customer organizations all over the globe, Microsoft SharePoint is among the top collaborative platforms. Now, what if your employees could access all the disparate KBs from your SharePoint pages? Productivity an…
Once limited to a select few, we now see an explosion of knowledge workers who need quick access to the knowledge to do their job. And this is where the challenge lies – ensuring every employee can find the required information as and when they need it…
Have you ever seen an episode of Star Trek where Captain Kirk uses the “communicator” to connect to anyone in his team? Once deemed only in the realm of fantasy movies, advanced technologies now form the core of the modern customer service …
"Love this innovation during a wild year. Self-service with this kind of deep thinking is very impressive". "The $12,000 in savings each month were great. Goes to prove that technology can greatly benefit organizations". These…
The odds were stacked against the Avengers. If you or your family is a MCU fan you know that Doctor Strange’s plan hinges on a specific combination of heroes surviving both the snap and eventually coming back to beat Thanos. After all, he had travelled…
SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service and support strategy. All the applications – Intelligent Chatbot, Agent Helper…
Increased efficiency and productivity in product development and manufacturing—resulting in greater innovation, shorter times to market, and reduced development and production costs—are the primary areas of focus for improving a manufacturi…
