From using different mechanical computer-aided design (MCAD) applications to working on projects with stakeholders located all over the world, engineers have to overcome various obstacles to get the job done. Learn how technology can help streamline co…
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an AI driven enterprise search solution, enabled Vlocity to provide relevant, personalize…
Have you ever seen an episode of Star Trek where Captain Kirk uses the “communicator” to connect to anyone in his team? Once deemed only in the realm of fantasy movies, advanced technologies now form the core of the modern customer service …
"Love this innovation during a wild year. Self-service with this kind of deep thinking is very impressive". "The $12,000 in savings each month were great. Goes to prove that technology can greatly benefit organizations". These…
The odds were stacked against the Avengers. If you or your family is a MCU fan you know that Doctor Strange’s plan hinges on a specific combination of heroes surviving both the snap and eventually coming back to beat Thanos. After all, he had travelled…
SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service and support strategy. All the applications – Intelligent Chatbot, Agent Helper…
Before ATT&CK existed, assessing your organization’s security posture could be a bit of an exercise in frustration. The Attacker Tactic, Techniques and Common Knowledge (ATT&CK) project by MITRE is an initiative started with the goal of providi…
Less than 50% of organizations have a dedicated threat intelligence team. However, as data breaches and malware campaigns are on the rise, the need to have proactive threat intelligence within your security operations is becoming more evident. This …
Threat intelligence provides evidence-based knowledge, including context, mechanisms, indicators, implications and actionable advice, about existing or emerging threats so that you can make informed security decisions. Download our Ultimate Threat Inte…
You’ve probably encountered a wave of threat intelligence reports outlining attack campaigns in 2020. Although these reports are helpful, many don’t show you how different teams should work together to detect, respond and mitigate the attac…
