The contact center is designed to support customer outreach and resolve issues while driving first-call resolution and case closure. The digital channel is designed to help customers self-service, transact, and be on their way. Both channels are foc…
Every customer and employee journey has changed in 2020. There is almost nothing that can’t be done online anymore. Look at Amazon’s smashing third-quarter earnings results: $96 billion and profits that more than tripled! Download the…
For many organizations considering VDI, Microsoft’s Windows Virtual Desktop seems like a great option at first glance. However, there are several questions you should ask before making a quick decision. This whitepaper will explore several key co…
As an IT professional, you’ve most likely heard of VDI (Virtual Desktop Infrastructure) in your career at some point. With current events, VDI is becoming increasingly popular as many organizations look to enable their remote workforce, increase …
A virtual desktop or virtual machine has three critical parts: the template, the optimized golden image, and the Delta disk. Getting VDI templates right the first time around is essential for successful VDI deployments. Learn how to build the perfect t…
For decades, an organization bought its network switching products from a single vendor such as Cisco. In most cases, that organization’s data center became 100% dedicated to that networking vendor and it was almost impossible for another vendor …
In almost all aspects of IT, the pace of change and innovation has been astounding. However, one area stuck in the past is the test lab, where the lab infrastructure that connects expensive test equipment from the likes of Ixia and Spirent to the units…
The Forrester Wave™: Open, Programmable Switches for Businesswide SDN, Q3, 2020 was recently published and Pluribus Networks was named a Strong Performer. We believe this report demonstrates quantitatively that Pluribus continues to evolve, matur…
We are living in a multi-cloud world where certain workloads work best in specific cloud environments – large hyperscale public clouds, private hosted clouds or on- premises (on-prem) or colocation (colo)-based private clouds. A recent survey by …
No matter the industry, product, or service provided, Chief Financial Officers (CFOs) and Controllers in today’s mid-market organizations are dealing with a literal onslaught of new financial challenges previously assigned to …
