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InfoTech

Downloads / InfoTech / Research

451: The Right Observability Tool Improves Customer Experience, and the Bottom Line

Application performance has always been important. Uncertain market conditions and the accelerated shift to digital business have elevated performance to be a top imperative for most organizations. Survey data from …

InfoTech / Research / White Papers

The 5 Foundational DevOps Practices

As your org progresses through its DevOps journey, what are the best practices that successful teams use that you should follow? Puppet and Splunk surveyed more than 3,000 participants and …

InfoTech / Research / White Papers

The Road to DevOps Success

DevOps is the leading way to develop, deliver and support applications. Businesses that adopt DevOps move faster and are better able to keep up with customer demands. But creating an …

InfoTech / Research / White Papers

A Beginner’s Guide to Observability

Gaining insights from your data requires more than collecting and analyzing metrics and logs. With the acceleration of customer and business demands, site reliability engineers and IT Ops analysts now …

InfoTech / Research / White Papers

Aberdeen APM Redefined: Face DevOps Challenges Head-On

The world of application development has undergone significant change in recent years with the move from on-premises infrastructure to public clouds, adoption of new methodologies such as DevOps, and the …

Downloads / InfoTech / Research

Monitoring Microservices on Kubernetes

Kubernetes has emerged as the de-facto standard for orchestrating containerized applications. While Kubernetes abstracts away many complexities, it also introduces new operational and monitoring challenges. In fact, the latest CNCF …

Enterprise IT / Featured Tech / InfoTech

Research Report: 2020 North America Customer Reference Data Survey

The uptake of remote working has accentuated difficulties in conducting remote sales engagements due to poor customer data quality. This includes data accuracy, visibility into HCP/HCO relationships, and frequency of data updates. Download the repor…

Enterprise IT / Featured Tech / InfoTech

A Guide to Managing Business Disruption

Business disruption comes from a variety of angles. As 2020 demonstrated with the wildfires occurring during a global pandemic, sometimes several unexpected events can converge at once. In this environment, the importance of a business continuity and d…

Enterprise IT / Featured Tech / InfoTech

3 Ways AI is Powering Customer Experience

Mining insights across billions of unique customer journeys using traditional methods and tools has been slow, costly and near impossible. With artificial intelligence, companies can now answer key customer questions at a fraction of the cost and fa…

Enterprise IT / Featured Tech / InfoTech

A New Model for Employee Experience: Continuous Response

The world of employee experience has radically changed. According to leading global industry analyst, Josh Bersin, this change is forcing a new model for how organizations engage, understand, and act on employee feedback in real-time. This evolution…

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