To create a winning customer experience (CX) business plan, you first need a story — one with a reasonable promise of positive return on investment. If you’re...
To create a winning customer experience (CX) business plan, you first need a story — one with a reasonable promise of positive return on investment. If you’re...
To be empathetic, we need to accurately transpose ourselves into how another person thinks, feels, and acts. Brands who put in the effort to understand...
To be empathetic, we need to accurately transpose ourselves into how another person thinks, feels, and acts. Brands who put in the effort to understand...
As the pandemic flattened staffing budgets and increased workloads, a new era of digital transformation arrived to help legal departments: ✔ Increase operational...
When one of the world’s largest distributors of IT services acquired a top competitor, an assortment of antiquated systems across regions and functional areas made it...
Download a free excerpt that goes into detail about how Hyperion Research assessed TeamConnect as part of their detailed review of the broad market for ELM systems, including...
Insights from LegalWeek 2022 + ALM’s recent legal trends and prediction survey can help guide your review. Mitratech partnered with ALM in January to gather insights...
As the pandemic flattened staffing budgets and increased workloads, a new era of digital transformation arrived to help legal departments: ✔ Increase operational...
Consumers aren’t all the same. Boomers, Gen Xers, Millennials, and Gen Zers use the Internet in different ways and are looking for different things. So while it’s...