It can be hard to differentiate what your firm does from how it does it — and that means finding new ways of accomplishing your core mission can be hard. For Accion, a nonprofit that had pioneered the commercial model of microfinance, its identit…
It can be hard to differentiate what your firm does from how it does it — and that means finding new ways of accomplishing your core mission can be hard. For Accion, a nonprofit that had pioneered the commercial model of microfinance, its identit…
Did you know that in 2022, there is a projected 65% chance of above-average hurricane activity in the Atlantic region? What should businesses be doing to best prepare for these imminent risks? Our eBook covers the following key topics: M…
Intelligent Assistants (IAs) are now part of nearly every organization’s strategy to improve customer experience and employee productivity. But faced with a diverse and complex marketplace, decision makers need a way to effectively evaluate and c…
Intelligent Assistants (IAs) are now part of nearly every organization’s strategy to improve customer experience and employee productivity. But faced with a diverse and complex marketplace, decision makers need a way to effectively evaluate and c…
The customer journey has changed significantly over the past few years. With relatively few channels and touchpoints, it used to be a straight line between awareness and purchase. But technologies, platforms, and consumer choices have drastically trans…
The customer journey has changed significantly over the past few years. With relatively few channels and touchpoints, it used to be a straight line between awareness and purchase. But technologies, platforms, and consumer choices have drastically trans…
To create a winning customer experience (CX) business plan, you first need a story — one with a reasonable promise of positive return on investment. If you’re tasked with making a case for a significant CX improvement, TA Digital ha…
To create a winning customer experience (CX) business plan, you first need a story — one with a reasonable promise of positive return on investment. If you’re tasked with making a case for a significant CX improvement, TA Digital ha…
To be empathetic, we need to accurately transpose ourselves into how another person thinks, feels, and acts. Brands who put in the effort to understand people at that depth can create products and campaigns which…
