The call center technology migration playbook
Your move to a new call center shouldn’t be intimidating. This ebook covers the basic steps for a successful migration. Avoid pitfalls, slow deployment, operational downtime and the hassles of …
Solve your call center’s seasonal capacity problem
Seasonal surges in capacity, while difficult, are par for the course for most businesses. And while there’s no way to fully standardize your business levels, you can manage changes—with proper …
Addressing Manual Order Management in an Oracle E-Business Suite Environment: Why Automating Fax, Email & EDI Orders Is Good for Business
Sales orders coming in via fax, email or EDI are a challenge for companies still using manual processing methods. Rather than deal with the high costs and inefficiencies, or force …
Accounts Payable Automation For Oracle E-Business Suite: How Adding AP Workflow Automation to Vendor Invoice Processing Can Make Your AP Operation Best-in-Class
Challenges within traditional accounts payable departments are nothing new. However, as companies feel the impact of high processing costs and manual inefficiencies on their bottom lines, the need for an …
Customer service best practices – Make every customer interaction count
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads …
5 Accounts Payable KPIs Worth Tracking
Key performance indicators (KPIs) mean a lot of things to a lot of organizations. The same way pilots monitor flight instruments or coaches track statistics, business leaders must also rely …
Improving the Customer Experience: How Order-to-Cash Automation Unites Your Most Strategic Teams
There’s no doubt about it: Efficient order-to-cash (O2C) processes are important to company success. Nonetheless, they can be a challenge to attain. As different teams pursue their own goals and …
9 Reasons: Automating Fax, Email & EDI Orders in an Oracle E-Business Suite Environment Is a Brilliant Business Move
Read the guidebook to find how automating sales order processing can help your company: Better manage customer relationships Manage inventory and production Comply with regulatory requirements Control finances and sales …
Improving The Customer Experience: How Order-to-Cash Automation Unites Your Most Strategic Teams
Efficient O2C processes play a large role in the customer experience and company success — unfortunately, they can be a challenge to attain when you have different teams working towards …
EDI Made Easy: The Order Management Success Story of Accord Healthcare
As a leading generic products pharmaceutical company, how Accord Healthcare manages the 5,000 customer orders it receives each month matters … a lot. This 10-page eBook takes you through Accord’s …
