Why CX Is a Team Sport
And how your customer service team can drive business innovation It’s a tough question, but one that many organizations must consider… whose responsibility is the customer experience? Many support teams …
What the Future Holds for CX Organizations
We looked into our crystal ball (and surveyed over 100 CX professionals) to predict what’s next in CX With 79% of CX professionals believing the role of customer service to …
The Buyer’s Guide to Your Customer Experience CRM Platform
What to look for and how to measure success Now more than ever, companies are searching for ways to deliver on customers’ growing demands. They want seamless, consultative service on …
Why Pentesting Needs to Evolve
Antiquated legacy penetration testing methods fail to catch all the critical vulnerabilities that exist within a company’s environment, which puts organizations at risk. Security teams are moving away from traditional …
How Quickpass auto blocks attacks in their Kubernetes environment
Quickpass is a cybersecurity SAAS company in Vancouver, Canada designing solutions for the Managed IT Service Provider (MSP) industry. Quickpass offers two products, Q Desk and Q Guard. Q Desk …
How Miro achieved near real-time visibility to detect, analyze and defend app attacks.
Thousands of companies rely on Miro for collaboration and security of Miro user data is their highest priority. Miro needed an API Security solution with the ability to auto-scale to …
Top 10 Data Security Challenges for eCommerce
With such a significant shift to online over the past couple of years, retailers and eCommerce vendors face a significant number of security issues. The Top 10 Data Security challenges …
The 2022 WAF and API Protection Evaluation Checklist
APIs represent a significant portion of applications deployed today and also represents a huge attack vector. The WAF and API checklist provides a comprehensive list of criteria and capabilities organizations …
The 2022 API Security Checklist
APIs come in many flavors, including REST, SOAP, graphQL, gRPC, and WebSockets, and each has its own use cases and common vulnerabilities. The issues covered in this checklist can occur …
Defending Data Against Ransomware
Ransomware has become big business, and every organization is a potential target. One estimate projects that global losses from ransomware will top $20 billion in 2021 alone. The number of …
