Essential Strategies for Managing Cloud Costs
As companies have increased cloud adoption over the past few years, public cloud spend has now become a significant portion of enterprise IT budgets. Easily accessible cloud infrastructure has enabled …
Don’t Let Bad Data Derail Good IT Decisions
Your role in IT asset management (ITAM) is an integral part of your organization. And your job requires you to keep up with a world of technology that grows increasingly …
Driving ROI: The Case for a Proven IT Asset Management Solution
As IT hardware and software asset portfolios grow, it becomes increasingly impossible for asset managers to maintain adequate visibility of the portfolio, understand where all of the assets are deployed, …
Building Your Private Cloud with Hyperconverged Infrastructure
Businesses are increasingly relying on IT to deliver digital capabilities that will drive productivity and growth. Traditional infrastructure is not agile, does not foster innovation, and is burdensome to setup, …
Overcoming Portal Fatigue – An Introduction to Robotic Process Automation
The global market size of RPA is predicted to reach $3.11 billion by 2025.* And for good reason — many of today’s companies are losing time, money and resources associated …
Customer service best practices – Make every customer interaction count
Your agents embody your brand with every customer contact. It’s up to you to make them more successful in engaging customers, dealing with customer challenges and avoiding burnout that leads …
The call center technology migration playbook
Your move to a new call center shouldn’t be intimidating. This ebook covers the basic steps for a successful migration. Avoid pitfalls, slow deployment, operational downtime and the hassles of …
Solve your call center’s seasonal capacity problem
Seasonal surges in capacity, while difficult, are par for the course for most businesses. And while there’s no way to fully standardize your business levels, you can manage changes—with proper …
Frost & Sullivan: Global Research Midsized Call Centers take a Digital-first Approach
The Internet has brought unprecedented choices, information, and convenience to customers. In turn, this has prompted businesses to evolve their customer engagement strategies. One of the most significant changes has been …
Automating Fax, Email & EDI Orders Into Oracle E-Business Suite Systems: How to Bring Speed, Visibility and Accuracy to Every Phase of Order Processing
In a perfect world, every sales order your company receives would be electronic. Each one would arrive in the same format, with all the necessary information clearly defined, and feed …
