Powerful forces are reshaping the retail banking and payments industry. As a result, full service banks are being challenged by agile, “digital first” competitors who are aggressively pursuing customers by …
A recent global study by Forbes and Hitachi, revealed that more than a third of financial institutions expect to undergo a major digital transformation over the next two years, emerging as significantly …
The key challenge for executive leadership is to efficiently aggregate assorted customer data in an effective manner. This is the core driver behind strategic initiatives, such as customer 360°, customer …
The digital nexus in banking: regulators and customers can be demanding, but technology can help keep them happy. Data is reshaping the world of financial technology. With increasing mandates and …
Internet of Things initiatives, architectures and technologies have many data-related implications. Data and analytics leaders can be best prepared to support their organization’s IoT investments by: Modernizing data management capabilities …
Whether in the mainstream media, the tech press, or in business circles, a lot has been made of the Internet of Things (IoT). But IoT is about a lot more …
Don’t let your communications system hold you back. PBX systems once provided top-of-the-line business communications, but they weren’t designed to accommodate business growth and change. And cloud-based platforms have altered …
Cloud-Based Applications to Transform Customer Service: Midsize Contact Centers in Transition Survey finds cloud solutions deployed in nearly 50% of mid-sized contact centers worldwide, with an additional third in the …
Years ago, retail organizations gathered customer lists. That list became a database, which linked to early call center software. Then it grew with the sales funnel: suspects, prospects, lapses and …
Everyone says they’re “in the cloud,” but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact center solution for your business, it’s …
