Leverage Hadoop in the Analytic Data Pipeline
While a whole ecosystem of tools has sprung up around Hadoop to handle and analyze data, many of them are specialized to just one part of a larger process. To …
Digital Transformation Checklist: Apply the Top Five Digital and Data Trends in Banking
Powerful forces are reshaping the retail banking and payments industry. As a result, full service banks are being challenged by agile, “digital first” competitors who are aggressively pursuing customers by …
Digitally Transform: 5 Steps to Financial Services Customer-Centricity
A recent global study by Forbes and Hitachi, revealed that more than a third of financial institutions expect to undergo a major digital transformation over the next two years, emerging as significantly …
Financial Services Use Case: Next-Generation Customer 360° and Data Hubs
The key challenge for executive leadership is to efficiently aggregate assorted customer data in an effective manner. This is the core driver behind strategic initiatives, such as customer 360°, customer …
Banking E-Book: Gain Complete Insight into Customers, Operations and Risks
The digital nexus in banking: regulators and customers can be demanding, but technology can help keep them happy. Data is reshaping the world of financial technology. With increasing mandates and …
Ten Critical Data Management Implications for Your Internet of Things Initiatives
Internet of Things initiatives, architectures and technologies have many data-related implications. Data and analytics leaders can be best prepared to support their organization’s IoT investments by: Modernizing data management capabilities …
IoT in the Enterprise: Who’s Doing it, What’s Happening and What’s Working?
Whether in the mainstream media, the tech press, or in business circles, a lot has been made of the Internet of Things (IoT). But IoT is about a lot more …
eBook: Recognize the warning signs of an unhealthy PBX relationship
Don’t let your communications system hold you back. PBX systems once provided top-of-the-line business communications, but they weren’t designed to accommodate business growth and change. And cloud-based platforms have altered …
Cloud-Based Applications to Transform Customer Service: Midsize Contact Centers in Transition
Cloud-Based Applications to Transform Customer Service: Midsize Contact Centers in Transition Survey finds cloud solutions deployed in nearly 50% of mid-sized contact centers worldwide, with an additional third in the …
Three Reasons You Need To Build An Ecosystem For Customer Service, Not A Fragile “Frankenstack”
Years ago, retail organizations gathered customer lists. That list became a database, which linked to early call center software. Then it grew with the sales funnel: suspects, prospects, lapses and …
