Migrating to AWS: Best Practices and Strategies
Amazon Web Services (AWS) has combined its knowledge about migrations with its experience gained from helping organizations move their IT portfolios to the cloud. This AWS eBook shares best practices …
Fostering Business and Organizational Transformation to Generate Business Value with AWS
This IDC report features interviews with 27 organizations around the world running various enterprise workloads on Amazon Web Services (AWS) to understand the impact of AWS on their IT and …
Nuance Appointment Management Solutions
Nuance Appointment Management can help you drive better staff utilization, improve outcomes and increase patient engagement. Multichannel, orchestrated outreach, conversational, two-way messaging, EHR integration, automated waitlist and running late functionality, …
How Leading Provider Cuts No-Shows To 3%
With more than 1 million clinic visits annually and nearly 2 million calls into its contact center, patient engagement was a big (and daunting) task for this large Malcom Baldrige …
Magic Quadrant for Unified Communications as a Service, Worldwide
Unified communications as a service (UCaaS) capabilities now exceed those available from premises-based UC. Enterprise planners should look for expanded global capacity, better customer service and project management, an expanded …
How Communications Platforms Drive Customer Engagement
Today’s digitally empowered customers create a challenge for organizations to sell, market, and service them effectively. Expectations are higher than ever before, and customers openly share both positive and negative …
Your PBX Is Killing Your Business
It may be painful to contemplate, but the reality is that your PBX is not going to get better with age. In today’s ultra-competitive environment, maintaining the status quo is …
Powering the Workplace of the Future
Companies everywhere need their workforce to perform smarter, faster and more efficiently. Today, most businesses are struggling to enable truly seamless communication and collaboration across platforms, systems, and devices. Enter …
10 Best Practices for Automating Appointment Management
How responsive are your patients to your appointment reminders? Today’s patients have come to expect that companies and organizations will communicate with them on the channel they prefer. But many …
Clarity with the Cloud: Uncovering Attacks Before They Ever Occur
In just a few short years, the cloud has come along and changed the way we think about networking and security environments (most likely forever). In the world of …
