Make CRM Stick: 8 Ways to Increase CRM Adoption in Your Organization
The IT department often ends up leading the CRM project and is blamed when it fails through poor adoption. CRM can only help improve sales and the customer experience if …
Gaining a Strong Competitive Advantage in Distribution with Configure-Price-Quote Software
Technology has transformed the distribution industry so much that the industry is barely recognizable today. With the new technology options available today, smaller distributors can have the agility, precision, and …
Marketing Effectiveness: Are There Too Many Cooks in Your Kitchen?
Staying on top of all the moving pieces that accompany marketing, planning, and management can be extremely challenging—especially if you lack clear line-of-sight to staff, budgets, priorities, or time lines. …
Overcoming the Omni-Channel Challenge
In a customer-driven economy customers expect to shop, compare, purchase, and consume on their own terms, on their own schedule, through a variety of channels, and on a variety of …
Digital Reinvention in Action IBV Report
Digital technologies have redefined how people live. Technology is already changing traditional industry structures and economics and is reinterpreting what it means to be a customer and a citizen. To …
Mobile: Design to Succeed or Designed To Fail
The mobile ecosystem is constantly evolving to satisfy users’ demands for fast, attractive, effective mobile applications and experiences. Mobile offers here-and-now data that can transform user experience – creating more …
How to Select the Right Remote Support Tool
A transformation of the workforce has altered end user expectations and business needs, driving the need to build flexible, simple, and scalable remote support solutions – all while keeping support …
ON-Demand Webinar: Top Trends & Technology Impacting Customer Service in 2017
In research conducted by HDI and Robert Half Technology on the technical support center of the future, the key is passion for supporting customers and with social intelligence—a human connection …
IDG: A Shift to Remote IT Services Alleviates Support and Help Desk Headaches
Given everything from new devices and security concerns to increasingly tech-savvy end users and the costs of supporting a sprawling infrastructure, there’s no denying the growing complexity of the IT …
The State of Support Services: 2017
The way companies approach support services is changing – both in terms of the organizational structure as well as the areas of focus and key performance indicators (KPIs). Support teams …
