In this Aberdeen report, we look at how new technologies and evolving end-user expectations are transforming IT support. Rapid progress of support technology and processes...
By 2025, the contact center organization will be exploiting the benefits of an application ecosystem and tools to better equip staff to work in teams. Application leaders...
The IBM Watson OpenScale platform, available in the cloud and on-premises, offers tools to monitor model performance, facilitate explainability and detect and mitigate fairness...
“We liked that Umbrella’s intelligent proxy would give us granular protection without the performance impact of a traditional web proxy.” – Torben Olsen, Corporate...
Trend: Employees like to use unsanctioned apps — and don’t plan to stop.
Employees at all levels are downloading popular apps to do their work faster, but their productivity...
Malicious cryptomining is a browser or software-based threat that enables attackers to secretly use an organization’s computing power to mine digital currency. Why...
SaaS providers are operating in an increasingly crowded marketplace.
To differentiate themselves amidst intense competition, SaaS providers must provide flawless performance,...
With implementations of analytics and machine learning, many organizations are actively making even more technology investments to improve customer engagement and to offer...
IT departments need to recognize user needs and embrace solutions that address them, or they will continue to deal with the risks of technology workarounds. See the results...
Financial services organizations, including banks, brokers, insurance, and wealth management advisors, are subject to a number of regulations to govern data security, making...