Education is going digital. Security needs to keep up.
School systems across the country are experiencing a digital transformation. This white paper looks at the present state of technology use in the K-12 segment today, and discusses some of …
K-12 Cybersecurity Involves More Than Just CIPA Compliance
Changing technology vendors is an important process. But, understanding the details is critical to ensure your organization is making the best decision – especially when it comes to secure web …
Priming Your Digital Immune System: Cybersecurity in the Cognitive Era
The state of cybersecurity is reaching an inflection point. The number of risks and events is growing exponentially, and security operation teams are struggling to keep up with the volume. …
Strike Back Against Identity Fraud
IBM Counter Fraud Management gives insurers a powerful weapon to deter fraud. Fraud has no boundaries. It hits every industry in a variety of ways, across multiple channels within an …
Quantifying the Value of Counter Fraud Analytics in Insurance
The prevailing wisdom seems to be that insurance fraud costs a company, on average, between 5% and 10% of annual revenue. But averages can be misleading and inconsistent formats can …
Ebook: Maximizing Customer Engagement for Maximum Revenue Growth
Companies that provide the intelligent support and engagement consumers expect reap the rewards of lower costs and higher revenue. Happier customers translate directly into loyal customers, period.
Ebook: The Future of Customer Engagement
At the rate businesses are appearing and disappearing today, in ten years 40% of current Fortune 500 companies will no longer exist. The companies that will persist are the ones …
The Next Evolution of Chatbots
A lot has changed since chatbots first debuted. Today’s natural language processing and machine learning technologies have made artificial intelligence more human than ever. Is this the year you bring …
Forrester Report: Rethink Customer Service to Build Emotional Engagement
According to research by Forrester, service organizations aiming only to appeal to the rational side of customers’ needs will have an increasingly difficult time maintaining loyalty. Companies with a reputation …
The Guide to Securely Boosting In-App Engagement: Enabling Powerful Real-Time Communications
Customers expect real-time communications in their mobile applications, and business leaders are looking to communication platform as a service (CPaaS) as a cost-effective, efficient solution. With the number of CPaaS …
