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Forrester Thought Leadership Paper
Forrester’s in-depth survey of IT and business managers captures key insights about Big Data strategies including the benefits of workload automation for accelerating data processing, improving efficiency, and reducing errors. …
EMA Analyst Report: DevOps/Continuous Delivery Tooling
Throughout the past decade, Enterprise Management Associates (EMA) researchers have continued to track the growth of Agile practices, the rise of cross-functional DevOps collaborations, and the impact of Continuous Delivery …
Digital Business Automation Drives Transformations
Business automation is anything but new. Over the last half-century, different category names have been applied to different computing generations of workload automation. The mainframe era ushered in the use …
3 Steps to Mitigating Insider Threat Without Slowing Users Down
Your data is at risk, but it’s not the shadowy cybercriminal you need to worry about. It’s your own employees. Half of all enterprise data security incidents directly involve insiders. …
PureCloud Competitive Advantages
PureCloud by Genesys is a unified all-in-one customer engagement and employee collaboration solution that is intuitive, easy to use and deploys rapidly. It is designed to help you deliver consistent, …
How To Achieve Customer Advocacy Program Success In 2017
Only 10% of B2B IT vendors had established customer advocacy programs in 2016—despite it being named one of the top 5 most important competencies for marketing success, according to research …
Why OneDrive Does Not Equal Endpoint Backup
It may be tempting to use free enterprise-grade electronic file sync and share tools like Microsoft OneDrive as a backup solution, but doing so may put your data at risk …
6 Ways IT Can Empower Mobile Users
Today, 75 percent of the global workforce regularly works remotely. A policy that allows employees to work remote can maximize productivity and worker satisfaction, but also creates a need to …
Ransomware Roadmap: Where Cybercriminals Will Attack Next
According to research, 40 percent of businesses experienced a ransomware attack in 2016, with loss estimates topping $1 billion. Learn about the past, present, and future of ransomware in this …
