The Productivity Transformation
This white paper explores the rapid workplace productivity transformation of securing enterprise content so employees can use smartphones and tablets to run their business from the palms of their hands. …
Addressing NIST and DOD Requirements for Mobile Device Management (MDM)
Mobile devices, particularly smartphones, are exceptionally vulnerable to security breaches. They are easily lost, are filled with unknown applications, communicate over untrusted networks, and are often purchased by users without …
TSIA 2016 State of Customer Success
Customer success as a corporate practice and organizational entity continues to spread at a rapid pace across the technology industry. The TSIA 2015 Customer Success Baseline Survey showed that it …
IDC Spotlight on Remote Support with Dell & Dover Financial
IDC recently spent time with two customers of clientless remote software, Dell and Dover Federal Credit Union, who spoke about the importance of security, feature sets and the strong relationships …
Remote IT Support Services – Lending a Helping Hand to IT Help Desk Staff
The pace of technology change in today’s workplace affects everyone, from the CEO to the plant worker. But no one may be more affected that the help desk professional, who …
Revolutionizing Support Interactions with Video
There are inherent limitations in traditional assisted support models. While support employees may be well trained, highly technical, empathetic, and have strong communication skills, they still are limited by the …
Live Chat Performance Benchmarking Report
Looking at collective BoldChat customer data, the 3rd edition of the Live Chat Performance Benchmarks report highlights statistics related to live chat usage, including new findings related to comparisons between …
Live Chat: The Gift That Keeps on Giving
Companies using live chat as part of customer interactions enjoy superior results than those who don’t. These results span cost reduction, revenue growth, and most importantly, customer satisfaction. This Aberdeen …
2016 Cyberthreat Defense Report
We’re losing the war! Today’s security threats bypass enterprise defenses and remain undetected for far too long. Read the 2016 Cyberthreat Defense Report and find out how your defense posture …
Seven Keys to a Secure Data Solution: How to Choose the Right Data Centric Audit and Security Solution
Data centric audit and protection (DCAP) solutions combine an extensive set of data security and audit functionality with the ability to eliminate disparate silos. Read this paper to learn: How …
