Today, enterprises are increasingly dependent on business services delivered by their IT organizations. These services underpin almost every business function, ranging from manufacturing and supply chain through to customer service …
Enterprises all over the world are transforming IT by adopting service automation tools and processes, making teams more innovative and efficient. CIOs can shift their attention from maintenance to service, …
The IT Revolution is happening and the time for change is now – don’t settle for inflexible systems built on legacy technology. Download this white paper for information and ideas …
Tracking and managing physical and virtual assets using separate systems of record is a time-consuming, labor-intensive, error-prone chore. Read Eight Tips for Winning the IT Asset Management Challenge and find …
For IT decision-makers evaluating a Hybrid IT mix of outsourced services – download this white paper to see how successful companies are utilizing an array of different infrastructure approaches – …
Written for Data Center Managers interested in optimal data center design to save time and money, the Data Center Selection and Design Best Practices technical brief outlines the top 5 …
Choosing a colocation provider can be tough. There are so many new business requirements that necessitate a move into a colo solution that administrators are often left with more questions …
Even with the evolution of technology, a majority of repondents to enterprise professional surveys still prefer telephone calls when solving complex business issues. Given the business-critical nature of voice calls, …
The decision to invest in new technology should never be taken lightly. From calculating ROI to anticipating and negotiating contracts and changes in infrastructure, there are a multitude of factors …
Real-time virtualization is not about bypassing the PSTN—it’s about improving customer interactions. We can adjust processes without being intrusive. Virtualization has allowed us to increase automation, which is ultimately the …
