Digital Transformation strategies are at the forefront of everyone’s mind right now. Write one, implement one, accelerate one or finish one. This can lead to new technologies stacked up one on top of the other with overlapping or conflicting func…
Do you have the right marketing strategy to adapt to change? From the loss of third-party cookies to the addition of new privacy regulations marketers are facing new challenges every day. In our latest playbook, we’re laying out a roadmap f…
The COVID-19 pandemic has accelerated many of the digital shifts that were already reshaping the world of work—and increased the urgency for employers to understand the evolving role of tech skills in the labor market. As the demand for digital s…
1 in 3 customers will leave a brand after just one bad service experience. Not investing into world class contact center experiences can be fatal. Moreover, switching to a remote workforce has presented some serious issues, but has also catalysed a new…
Imagine the possibilities if your Dynamics 365 instance could be connected to the entire KB. The impact on content findability and engagement would be mind-boggling, wouldn’t it? Well, you can do that—and much more—with SearchUnify&rs…
According to market research, the digital transformation market is expected to grow to $3.3 trillion by 2025. Every enterprise will likely experience a push to adopt more digital business tools in that time, and replace the outdated tools that are…
Read this report to learn how the pandemic exacerbated long-term challenges facing higher education’s business model, and gain insights into new ways to rethink your tuition pricing strategies for success.Request Free!
Artificial intelligence sounded more like science fiction than reality even just a few decades ago, but AI is now being used in nearly every field. Whether it’s AI-powered robots, self-driving …
Artificial Intelligence or AI has been a buzzword for some time now. It’s uses appear to be endless, but one facet of our world where we are seeing great strides is in it’s customer service applications. In a recent study, 47% of custome…
A leading CEO study indicated that 88% of respondents look to data science to anticipate customer needs, serving as a market differentiator. They believe that the ability to deliver data-driven customer experiences will be the competitive edge of leadi…
