STOP BEING TRAPPED BY A LEGACY MARKETING SERVICE PROVIDER
Is your data locked away by a legacy marketing agency? Historically, marketers have over-relied on Marketing Service Providers to manually build custom data solutions that...
Unlocking the full value of customer journey analytics
We look at the definition of customer journey analytics and explain why it’s so important in today’s multi-channel environment. We’ll also share expert advice...
TAP Workflow Automation – The Flexible, Intuitive, No-Code Solution for Business Users and Administrators
TAP Workflow Automation is a flexible, no-code process automation solution that can be used across your entire enterprise. Help your departments to enjoy the automation...
Investissez dans les bons outils pour votre pratique fiscale aujourd’hui et profitez d’une saison d’impt plus simple et plus efficace en 2022
Découvrez pourquoi des centaines de petits cabinets et de praticiens exerçant seuls du Canada profitent de la solution de préparation de déclarations...
Invest in the right tax preparation software for your tax practice today, for a simpler, more efficient tax season in 2022
Discover why hundreds of small firms and sole practitioners across Canada are leveraging Wolters Kluwer's leading tax preparation solution, CCH iFirm Cantax Suite, to...
CCW Market Study — Future of the Contact Center: A Forecast
This report uncovers the specific challenges companies face as they transform remote work, digital engagement, and automation from 2020 “stop gaps” into contact...
Proactively Address Issues to Create Superior Customer Experiences
Instead of learning about problems from your customers, you can get ahead of issues. See how five key capabilities can help you intelligently fix problems before customers...
Aberdeen Report: The Return on Managing Customer Convenience in Modern Service Programs
Customer service leaders can no longer rely on efficiency alone for success. In this eye-opening report, Aberdeen concludes that delivering an effortless service experience...
Evolving your Customer Journeys to the Next Normal
The road to exceptional customer service has been rerouted. Today’s customers are undergoing a bumpier journey, and they’re asking for help adapting to the unexpected....
Forrester Study: The Total Economic Impact of ServiceNow Customer Service Management
Operational improvements include: Improved first contact resolution by up to 20% Reduced cases initiated over phone by 40% Increased revenue retention by $5.2 million...
