Your Comprehensive Guide to Semantic Search Engines
Customer support holds paramount importance for business survival. People nowadays are inclined towards self-serving and speaking of self-service, it isn’t really successful...
A Unified Cognitive Platform & Suite of Next-Gen Apps for Future-Proof Customer Support & Self-Service Ecosystems
SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service and...
Cognitive Search for Marketing
Every marketer faces different challenges. Although the underlying goal remains the same, some teams fail to curate relevant content, while others, despite having abundant...
Webinar: Improving Outcomes with Informatics Powered by Safe Data
Health organizations are working hard to safely leverage patient data across the care continuum to improve outcomes. Accessing this data in a safe manner is incredibly challenging...
Demystifying Self-Service & Case Deflection
Millennials want solutions to their problems in the most effortless and fastest way possible. And the first place they go for finding their answers when stuck is your support...
Vlocity Drives More Value From Its Online Community
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an AI driven...
Your Guide to Unleashing the Complete Power of Your Salesforce Service Console
Salesforce Service Cloud is the world’s most popular support platform for a reason. According to a Salesforce Customer Success survey, “with the use of Salesforce,...
Shaped by 2020: The Future of Experience Management
In 2020, we shifted to working from home, pivoted our business strategies, embraced digital transformation, and accelerated almost a decade's worth of disruption. So what's...
Flip the Switch: 7 Scenarios that Mandate a Relook at your IT Service Management (ITSM) Strategy
Are any of these scenarios with your incumbent ITSM tool keeping you awake at night? Rising agent fatigue & employee frustrations Simple workflow changes...
40 Actionable Content Promotion Strategies [With Examples]
Sit back and wait for the SEO goodness to do its thing? No! You should immediately be thinking about content promotion strategies. Don’t have any of your own? No...
