It is no secret that contact centers play a crucial role in amplifying retention and customer loyalty by delivering a stellar experience and customer service, which in turn enhances customer loyalty and retention. Firms need a contact center that ca…
Big data has transformed search and you need to know how to tap into all the data you have to harness the real power of search. In this eBook, we map the journey from what enterprise search used to be, what it is, and what it will be! If you are wor…
As a SaaS organization that puts the success of their customers at the heart of everything they do, Kronos has been dedicated to building digital journeys to empower customers to self-serve potential problems. %d%a%d%a In 2018, Kronos took a mass…
The life science industry and pharmaceutical companies accumulate an extensive amount of data over years of medical innovations, drug development, approval process, and pharmacovigilance. In order to best leverage this data, you need an AI-driven cogni…
The ever-changing expectations of consumers and the increased importance of personalized customer experiences has led to a growing interest in Location-Based Marketing (LBM). LBM bridges the gap between e-commerce and in-store customer behavior, enabli…
With customer interactions now overwhelmingly online, customer experience professionals must work closely with the IT department to create and refine the digital experiences they present to their customers. Download OutSystems eBook to find out how to …
Jumpstart Your Demand Generation Program With Sending and Direct Mail TIME: 2pm–2:45pm ET Meira McFarquhar, Content Marketing Manager, Sendoso Patrick Wolf, Sr. Manager of Demand Generation, Sendoso What happens when you inject phy…
In this inaugural survey from Strategic Treasurer and Deluxe, we uncovered insights on the progress of digitization, breadth of the process view in the organization and out to trading partners, technology adoption and more. We are pleased to bring you …
Gimbel & Associates, the well-known printing industry management consulting firm, has published "A Printer’s Perspective & Guide to Digital Printing and Variable Data", which answers the business and operational questions printi…
In “The Total Economic Impact of Jornaya Activate” study, Forrester Consulting also concludes that marketing leaders using behavioral data from Jornaya experienced a more productive marketing function and higher customer engagement. …
