eBook: Crushing the Top 5 KPIs for Financial Services
Financial services, whether it be banking, investing, or insurance, has seen massive digital transformation around self service and customer service. Ruled-based chatbots,...
eBook: The 7 Most Critical Soft Skills for Contact Center Agents
Soft skills are traits that enable contact center agents to relate to and connect with customers. They’re made up of a variety of intangible characteristics and attributes,...
eBook: The Future of Quality Assurance in the Contact Center
Advances in artificial intelligence, machine learning, and speech analytics are transforming the contact center as we know it, at every level of the organization. Understanding...
eBook: The Business Value of Contact Center AI
Over the last two decades, AI has been the single biggest driver of change in the contact center. In 2021, AI will drive 6.2 billion hours of worker productivity. It’s...
The Future of Marketing
Streetbees' latest whitepaper provides an in-depth discussion between leading marketing experts and how 2020 has impacted their respective industries. Download now to discover: ...
Supercharge Your Support Agents
Support agents can't do their best work with ticketing tools alone. Functional silos create significant hurdles to resolution by distancing agents from the data and the people...
Six Predictions to Take the Marketing Mystery out of 2021
RollWorks has a mix of research, experts, and no brainer predictions for you to take the mystery out of 2021. The trends are coming: ● Embracing the blurring lines...
The 2020 What’s Working in ABM Report
Not only are the majority of B2B organizations implementing ABM, but many of them feel confident about their strategy — with 69% of practitioners who said that their...
200 Marketing & Sales Execs Challenge the B2B Marketing Status Quo: Revealing What’s Fact and What’s Fiction
We recently surveyed 215 marketing and sales professionals in a wide variety of industries and asked them what the biggest buzzword was in the B2B sales and marketing space...
The 2021 Google Ads Guide
2020 was an unpredictable year for Google advertisers due to the COVID-19 pandemic. Recent events forced brands to reevaluate media plans and adjust to a “new reality”....
