Businesses spend $1.3 trillion on 265 billion service calls each year. And 53% of companies expect that to continue, or increase, over the next two years. Organizations now...
Messaging is the future. It’s already changing the way we interact with friends, coworkers, and the companies with which we do business. Many businesses are integrating...
Many companies think the transition between their automated systems and human agents is seamless. Yet, nearly 9 out of 10 customers disagree. This is just one of many data...
A new Total Economic ImpactTM study conducted by Forrester Consulting on behalf of [24]7.ai can help answer that question. You’ll learn how analysts measure the...
Personalization is touted as one of the core tenets of cross-channel marketing, and for good reason. Companies that provide an emotional connection with customers outperform...
How has the Covid-19 pandemic impacted consumers' emotions, attitudes and behaviours? Based on data from over 100,000 people around the world, Streetbees' free whitepaper...
Download Streetbees' exclusive report to uncover the following: How have consumers in different markets been discriminated against, both in general and by beauty brands?...
In order for organizations to deliver a unified customer experience, they need the appropriate technology platforms in place to allow customer-centric marketing strategies...
Advances in artificial intelligence, machine learning, and speech analytics are transforming the contact center as we know it, at every level of the organization. Understanding...
Soft skills are traits that enable contact center agents to relate to and connect with customers. They’re made up of a variety of intangible characteristics and attributes,...