Support agents can’t do their best work with ticketing tools alone. Functional silos create significant hurdles to resolution by distancing agents from the data and the people they need to provide competitive service. To transform your customer experie…
RollWorks has a mix of research, experts, and no brainer predictions for you to take the mystery out of 2021. The trends are coming: ● Embracing the blurring lines between marketing & sales (hello,account-based everything) ● Expecting more fr…
Not only are the majority of B2B organizations implementing ABM, but many of them feel confident about their strategy — with 69% of practitioners who said that their ABM strategy exceeded their expectations. The COVID-19 health crisis has forc…
We recently surveyed 215 marketing and sales professionals in a wide variety of industries and asked them what the biggest buzzword was in the B2B sales and marketing space in 2020. While we were ready to accept that they’d largely gravitate to m…
Financial services, whether it be banking, investing, or insurance, has seen massive digital transformation around self service and customer service. Ruled-based chatbots, self-service interfaces, and automation have changed the way that customers inte…
Soft skills are traits that enable contact center agents to relate to and connect with customers. They’re made up of a variety of intangible characteristics and attributes, and are critical to driving a positive agent and customer experience. …
Advances in artificial intelligence, machine learning, and speech analytics are transforming the contact center as we know it, at every level of the organization. Understanding customer conversations, every single one taking place daily, is what wil…
Is the competition around your dental practice too thick? Is it difficult to consistently attract the type of patients you want? If you have answered yes to either of those questions –this podcast will be valuable to you! In this podcast, M…
Sleep disorders are on the rise. As more of the population becomes aware of this problem and its consequences, sufferers are increasingly seeking help from Sleep Physicians and even their dentists. But what does a dentist have to offer in this arena? A…
Do you know if your marketing efforts are paying off? Can you accurately track which phone call is the result of which marketing effort? If you do not know if your Google Local, Organic, Social, Paid, and Offline promotions are generating calls? …
