Advances in video monitoring systems and greater integration between devices, data and solutions are helping retailers take their existing infrastructure to the next level. In this guide, you will discover how you can leverage video beyond just monitor…
How Technology Companies Plan to Innovate and Drive Sales Effectiveness Many CROs and CMOs are now taking bold steps to innovate Sales Enablement strategies and programs for greater sales productivity during trying economic times. As such, Sal…
Personalization is touted as one of the core tenets of cross-channel marketing, and for good reason. Companies that provide an emotional connection with customers outperform their competitors by 85%. So, what’s the key to personalization? It starts …
How has the Covid-19 pandemic impacted consumers’ emotions, attitudes and behaviours? Based on data from over 100,000 people around the world, Streetbees’ free whitepaper reveals the four key groups that consumers have divided into and how brands …
Download Streetbees’ exclusive report to uncover the following: How have consumers in different markets been discriminated against, both in general and by beauty brands? How does this impact their purchasing behaviour? Skin lightening and white…
In order for organizations to deliver a unified customer experience, they need the appropriate technology platforms in place to allow customer-centric marketing strategies to be implemented. Customer Data Platforms and Data Management Platforms are …
Advances in artificial intelligence, machine learning, and speech analytics are transforming the contact center as we know it, at every level of the organization. Understanding customer conversations, every single one taking place daily, is what wil…
Soft skills are traits that enable contact center agents to relate to and connect with customers. They’re made up of a variety of intangible characteristics and attributes, and are critical to driving a positive agent and customer experience. …
We’ve condensed our know-how into a simple guide to set you up for success. It will help you capture meaningful feedback so that you can understand your customers better and present their stories back to your business to inspire action. Downlo…
Whether you want to expand your existing customer service strategy by adding an outsourced contact center, or completely overhaul your strategy, it all starts with asking the right questions. Download the eBook to discover how you can drive p…
