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Sales & Marketing

Enterprise IT / Featured Tech / Sales & Marketing

Sales and Marketing Alignment Friday Forum

It’s Time for THE Makeover… Because Your Content or Employee Advocacy Programs Just Aren’t Working 11:30am – 12:15pm ET Mario Martinez Jr., CEO and Founder, Vengreso The world—and your buyers—went virtual in 2020. You resp…

Enterprise IT / Featured Tech / Sales & Marketing

White Paper: Save to Spend

With budgets being cut, marketing departments are still under pressure to innovate and stand out from the crowd. We’ve created a White Paper to help you think differently with your marketing money. Download the White Paper, Save to Spend, a…

Enterprise IT / Featured Tech / Sales & Marketing

Kronos Transforms Customer Support & Self-Service Experience with SearchUnify

For Kronos, one of the leading Workforce Management and Human Capital Management Cloud Solutions provider, the main objective was to fully capitalize on the vast, isolated data repositories spread across enterprise platforms. Its customers, support tea…

Enterprise IT / Featured Tech / Sales & Marketing

Winning with Cognitive Search: The Kronos Digital Transformation Journey

As a SaaS organization that puts the success of their customers at the heart of everything they do, Kronos has been dedicated to building digital journeys to empower customers to self-serve potential problems. In 2018, Kronos took a massive step to …

Enterprise IT / Featured Tech / Sales & Marketing

Search-Aided Bots: The New Customer Service Aficionados

While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the customizations involved, and the barriers to training a bot are also high, especially…

Enterprise IT / Featured Tech / Sales & Marketing

SearchUnify Helps Rubrik Scale its Customer Service Operations

Founded in 2014, Rubrik created a category-defining cloud data management platform that has turned the $48 billion data protection market on its head. Today, the company operates in six continents, has over 1600 employees, and is now valued at more tha…

Enterprise IT / Featured Tech / Sales & Marketing

COVID-19 Digital Listening for Property and Casualty

Few lines of insurance have suffered as much as those within the property and casualty space, due to COVID shelter in place orders. Auto insurers cut rates in recognition of changing consumer behaviors (driving less) and property insurers are expeditin…

Enterprise IT / Featured Tech / Sales & Marketing

21 B2B Digital Marketing Trends for 2021

Forget 2020. CMOs are optimistic about a recovery in 2021; however, budgets will be tight. In 2021, you’ll need to focus on cost-effective ways to get in front of more opportunities.  According to Gartner’s Annual CMO Survey&nb…

Enterprise IT / Featured Tech / Sales & Marketing

M&E Cybersecurity: 5 Trends and 9 Tips from 2019

Cybersecurity is the combination of People, Processes and Technology working together to protect the information assets that enable your business to function. The reason it seems so difficult is that, in order for attackers to be successful, they only …

Enterprise IT / Featured Tech / Sales & Marketing

Optimizing CX with AI-Powered Voice Analytics

Insurance Provider Delta Dental of Washington knew they needed more insight into their contact center operations and overall customer experience. Learn how they discovered specific pain points and made adjustments to lower AHT, increase customer satisf…

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