Service desks are being transformed and improved by self-service AI solutions like AI Service Desk and AI Customer Service. Self-service AI solutions proactively solve challenges in core business processes and ensures that those processes run…
In this engineering.com research report, we discuss the rising role of simulation and the paradigm shift commonly called the democratization of simulation. In particular, we focus on how SOLIDWORKS users can take advantage of simulation-driven design t…
From LinkedIn to Snapchat, social networks have become ubiquitous—and recruiters have been swift in mining their potential to connect job seekers and job holders. But too often, social recruiting devolves into spamming job openings on as many …
You’ll learn what features and options are on offer, and how to decide which ones are most important for your business. But buying a social listening platform is about much more than ticking off a checklist of basic features, there’s more y…
Understanding the mechanisms of the Social Media Algorithms that control your content’s visibility is no longer a "nice to know" – it’s a prerequisite. We reveal the master blueprint behind the algorithms controlling the Big Four Social Me…
It’s easy for any organization to lose sight of how its owned social media channels are performing, and even easier to lose track of how consumers are discussing your brand and products in their own social channels. Every now and then it’s …
Social media keeps getting more powerful for marketers, and more complex! Every year there are new channels, new features and new tactics to master – staying on top of it all takes a lot of focus. This eBook covers everything you need to know about the…
Understanding the psychology of how people interact with online content, and what really drives their decision making, will help you supercharge your content. Read this exclusive report by digital behavioral psychologist, Dr Jillian Ney, to learn ho…
The social media revolution began over a decade ago and most businesses now implement some kind of strategy for social. But technology doesn’t stand still and social media has evolved significantly over that period – unless you’re wor…
In this eBook, Dr Jillian Ney, founder of Social Intelligence Lab and leading academic in the study of digital behavioral psychology, explains the role of empathy in content marketing, and how you can use social data and the science of psycho…
