While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the customizations involved, and the barriers to training a bot are also high, especially…
Founded in 2014, Rubrik created a category-defining cloud data management platform that has turned the $48 billion data protection market on its head. Today, the company operates in six continents, has over 1600 employees, and is now valued at more tha…
As a SaaS organization that puts the success of their customers at the heart of everything they do, Kronos has been dedicated to building digital journeys to empower customers to self-serve potential problems. In 2018, Kronos took a massive step to …
Discover firsthand how the most advanced and productive companies have changed the digital workplace. Get insights into the latest digital workplace trends, best practices and research, and learn how to bring the techniques used by companies …
In order to deliver the best experience for your customers, you need to be informed; you need to be aware of the recent trends in customer behaviour, what their demands are, what factors play a role in shaping their buying decisions and lastly, what yo…
For Kronos, one of the leading Workforce Management and Human Capital Management Cloud Solutions provider, the main objective was to fully capitalize on the vast, isolated data repositories spread across enterprise platforms. Its customers, support tea…
Content marketing is the most powerful way to drive new users to your site and convert them into leads, but you need the right content. According to the 2019 B2B report from Content Marketing Institute and MarketingProfs, 68 percent of B2B marketers…
Today markets are being reshaped by a new kind of firm—one in which artificial intelligence runs the show. This cohort includes giants like Google, Facebook, and Alibaba, and growing businesses such as Wayfair and Ocado. Every time we use their s…
When: Available on-demand, please complete the form Duration: 15 minutes Host: Alicia Maravic, Senior Account Manager at Adverity At the beginning of the year we introduced a new connector to our ever-expanding collection – TikTok. …
As 8×8 continues to grow its customer base, improving customer experience is top of mind. With high customer service requests and service desk costs straining the company, service desk agents were overwhelmed with support requests, ticketin…
