The guide dives deeper into our recently released Empathy in the Age of AI research – and maps out a route for any brand that wants to develop empathetic bonds with customers. Ultimately, it helps you work out how to roll out an AI-powered, mu…
Top 10 things you will learn in this Industry Brief: How Amazon is impacting the Transportation and Logistics Industry How ecommerce is changing the Transportation and Logistics Industry Why speed is everything Why it is im…
Now, T&L buyers expect to configure what they want quickly, get the price instantly and place the order in seconds with no hassle. In this Executive Brief, you will learn these top 5 Insights: How to remain profitable and…
In Gartner’s words, AI thrives in conditions where there is an abundance of cause-and-effect data, a large number of possible actions, and little time to analyze complex decisions. Marketers routinely struggle with these kinds of conditions, so m…
So, how can marketers get ahead of these issues before they happen and truly partner with sales? This on-demand webinar featuring Tessa Barron, VP of Marketing at ON24, Matt Heinz, President of Heinz Marketing, Jay Famico, Chief Research Officer and…
Understanding and optimizing the effectiveness of campaigns has become more involved and complex in recent years, which has made it tougher for marketers to track and improve the return on their investments. So how do marketers, and digital agencies fi…
Online marketing for e-commerce continues to change at an ever-faster pace, with new levels of consumer expectation for product selection, delivery speed, and ultimate satisfaction. Today’s marketers have to deploy a range of real-time digital marketin…
When it comes to relationships between customers and businesses, it’s the customers who are in control – and the number of channels they use to engage is increasing. Providing top-notch customer service is more important than ever.Request F…
Whether your agents are in the field or in the contact center, they have the opportunity to go beyond providing basic service. Agents can use interactions as an opportunity to understand customer pain points, gather feedback, identify areas of value de…
Microsoft Research surveyed 5,000 consumers across Brazil, Germany, Japan, the United Kingdom, and the United States and found that customer service influenced brand choice and loyalty for 95% of participants.Request Free!
