Microsoft Research surveyed 5,000 consumers across Brazil, Germany, Japan, the United Kingdom, and the United States and found that customer service influenced brand choice and loyalty for 95% of participants.Request Free!
This paper focuses on the most effective and quickest ways to produce change: implement the right tools and optimize the customer service processes.Request Free!
This report will tell you how to create a business case, how to plan, and where to start in creating better customer engagement and getting more satisfied customers in the process.Request Free!
What if there was a tool available that could improve the experience for your customers? What if this tool could give your employees the information they need when they need it, empowering them to be the best brand ambassadors for your business? Dynami…
In this webinar, learn the latest industry insights on CRM customer experience trends, how CX strategies impact top line revenue, ways to manage big data, and key factors in establishing a successful CRM team.Request Free!
The primary service channels we are seeing used within the industry are the most traditional ones: phone, email, and chat. However, alternative channels like self-service, SMS, IoT, and social media have started to outpace the growth trajectories of th…
Explore the financial impact of Dynamics 365 for Customer Service on six diverse companies facing challenges with their legacy customer support systems, and evaluate whether the same solution could benefit your business.Request Free!
A report from Research and Markets forecasts that digital out-of-home (DOOH) will reach a total market size of more than $11 billion by 2023. This is great news for media owners. Even if you’re running existing ad campaigns with brands or agen…
With Prophix, Jel Sert is able to budget and forecast detailed sales for top customers and at a summary level for other customers. This process is controlled at the by district sales manager (DSM) level using Prophix Workflow.Request Free!
This report details the capabilities that can help improve efficacy of marketing efforts and share results with leaders, With marketing automation, you can accomplish a lot: manage prospects by connecting leads and accounts on every channel ali…
