How Distributors are Managing Online vs Offline Pricing Challenges
This is much more challenging in B2B than in retail. Download this white paper to learn more.Request Free!
Experiential Commerce: A Strategic Guide for Executives
A critical question: How close are you to your customers? Whether you’re trying to prepare for the market shifts sure to come or seeking a competitive edge right now, understanding and meeting customer expectations has never been more importan…
The Future of AI in Distribution
This white paper defines these technologies and how leading companies are using them so that executives understand both the promises of AI and the threat posed by competitors who use it well. The analysis covers a wide range of technology topics and st…
PR – A Collection of Insights
Building a relationship with the public is an important aspect of promoting your business and building a solid customer base. Staying in touch with your customers will not only improve your customer relations, but will keep your name foremost in the mi…
Path to Personalization
Do you know when to approach your customers? What about—and maybe even more importantly—when not to? These are two of the first questions to answer when developing a personalization strategy. Answering them requires not only knowing your…
The Future of Support Interactions
What can support organizations do today in preparation to meet and exceed future customer expectations? Customer engagement continues to rapidly evolve, with new channels emerging and being adopted by customers and new technologies changing the way …
Intelligent and Integrated DAMs
The unified customer experience (CX) is quickly becoming the Holy Grail for marketers and customer experience professionals all over the world. Companies want to know as much as possible about their customers across all of their touchpoints and channel…
Retail Marketing Technology Trends
Modern customers have high expectations of brands, including personalized interactions and seamless, relevant customer experiences connected across channels. Retail marketers are struggling to meet these expectations with personalized messaging as a…
Transforming the User Experience through Best-in-Class Support
Creating effective, sustainable support requires rethinking technology. People want more high-touch, personalized support but the explosion in the number of devices, the complexity of platforms and need for 24×7, global support makes this high-touch…
Enterprise-Grade DAMs
Companies want to know as much as possible about their customers across all of their touchpoints and channels so they can deliver personalized content experiences to the right customers at the right time. Getting to a unified CX through a connected …
