SMARTASSISTANT commissioned this research to understand what consumers feel about the online purchasing experience and how it can be improved. It surveyed 900 American consumers aged 17-69 to understand their views on support, technology, the custom…
Today, it seems like nearly every business is global, at least in some ways. But it’s not always as easy as it seems to create a compelling and effective Web presence for your brand abroad. For instance, how can you initiate and execute a consistent, s…
B2B marketers are standing at the crossroads between opportunity and challenge. The C-suite wants more accountability for marketing spend, but at the same time, the multi-channel sales cycle is becoming increasingly complicated. A growing cadre of B2B …
As the workplace changes radically – driven by a range of inter-linking factors such as technological advancements, talent shortages, remote working, and sky-high urban property prices – the role of the line manager in this context is going…
But do you know all the ways video coaching technology can help you see better results? Today, too many sales teams are merely guessing that their reps are ready to engage buyers – even with a coaching program in place. Others believe they nee…
From new hire onboarding to communicating product updates and more, there’s a lot that sales enablement leaders are responsible for – so it never hurts to have a few tricks in your back pocket. This exclusive eBook outlines 14 sales enab…
In fact, The Sales Management Association found that after sales onboarding is complete, 1/3 of reps still lack proficiency in up to a dozen key selling skills. That’s a LOT of training that goes in one ear and out the other. At best, this lea…
Strategy is crucially important for internal communicators, yet it is all too often either ignored or given scant attention. So, to make strategising easier we collaborated with Vignette, the Employee Experience Agency™, to give you&nbs…
Unfortunately, too many sales organizations use onboarding approaches that simply don’t work. They push reps out into the field too soon, resulting in wasted time for both reps and buyers. In this exclusive eBook, you’ll learn about Brai…
We have all heard the saying “If you don’t plan, you’re planning to fail.” Nowhere is this more true than when you are implementing a CX strategy. In the recent Forrester report "How to Build the Right CX Strategy",…
