How to Become a Superstar Webinar Presenter
The last thing you want to hear is that your presenter was dull and people weren’t engaged. A bored audience means low viewing time, low content retention, and, sometimes, total brand rejection. Don’t let that happen to you! In this on-d…
Search to Purchase: What Data Do Today’s Online Retailers Need to Stay Competitive?
Live Event Date: October 4, 2018 @ 2:00 p.m. ET / 11:00 a.m. PT The growth in eCommerce platforms has driven consumers away from brand sites to online marketplaces. According to …
2019 Customer Service Planning Guide: Using Messaging to Increase Agent Efficiency, Deflect Calls, and Improve Customer Satisfaction
As many businesses work on improving the customer experience, they look to efficient, cost-saving technologies like IVR and chatbots. These avenues often seem the most logical for customer service managers who are charged with cost-cutting, but they of…
The Value of Localized Video Advertising For Brands
Advertisers are facing a new normal; viewers today are watching more video online than they’re watching on television. As time in front of the TV declines and time on video channels like YouTube increases, brands and their local partners need to b…
The New Reality for Customer Engagement
New customer expectations across all facets of engagement are challenging how traditional contact centers operate. Pressure is building to optimize customer experience, improve agent productivity, and deliver on strategic business initiatives. But, …
How to Hire A-Players
Hitting our number, making our goals, and getting to the next level are only possible if the people doing the work are good, really good. How to Hire A Players will give you a specific, proven, systematic approach to dealing with the challenges of…
Web Content Management Strategies
Wednesday, October 3 at 10am PT/ 1pm ET/ 7pm CET Many organizations are fearful that a CMS transition will take months (or more), cost a fortune and require armies of consultants. Replatforming is seen as too costly and time consuming to return real…
7 Tips to Overcome the Digital Work Crisis
Wednesday, October 10 at 10am PT/ 1pm ET/ 7pm CET Digitization creates infinite possibilities. Along with these possibilities, it also brings new pressures that today’s organizations are not prepared to handle. Tool overload, collaboration iss…
The Essential Guide to ABM
The B2B purchase journey is complex. Vendors juggle on average 6.8 stakeholders per purchase, who consult 6 channels each and remain anonymous for most of the purchase journey. As a vendor, you might ask: How do I reach anonymous stakeholders? How d…

