DiscoverOrg partnered with sales researcher Steve W. Martin to compile this report summarizing the results of Martin’s study with 230 business decision-makers to get feedback...
The benefits of improving CX are clear, with most studies showing that a strong CX strategy can dramatically increase an organisation’s revenue. Despite this, there is room...
Trusting an outsourced contact center with your brand takes more than a well-crafted RFP. Putting your customer service in the hands of unknown agents requires a thorough...
Despite many predictions that digital transformation meant the demise of the call centre, it has remained a key channel for customer service. Nevertheless, the role the call...
One of those skills is systematically leveraging data to grow customer loyalty and improve customer retention.This book focuses on retention, and how to build a churn prevention...
When our Toledo Social Security attorney considers a case for appeal to federal court, there are several factors that the lawyer will assess. Here is a short list that...
When our Toledo Social Security attorney considers a case for appeal to federal court, there are several factors that the lawyer will assess. Here is a short list that...
When our Toledo Social Security attorney considers a case for appeal to federal court, there are several factors that the lawyer will assess. Here is a short list that...
Insurance companies are shifting from their traditional competitive advantage of price, to offering a better customer experience as their differentiator. The combination of...
Despite many predictions that digital transformation meant the demise of the call center, it has remained a key channel for customer service. Nevertheless, the role the call...