Tiered Customer Support is Dead!
Customers are more and more frustrated with the level of service they experience these days, due to long hold times, repeating issues multiple times to different agents, and...
Reporting & Metrics to Improve B2B Customer Support
Customer satisfaction is the go-to metric for customer support companies. But is it enough? Of course we want happy customers, because happy customers mean more customers....
5 Tips for Hiring a Great Customer Support Team
The customer experience is one of the most important (if not THE most important) factors in business success. While every employee is responsible for customer service,...
Industrial Laser Solutions for Manufacturing
Industrial Laser Solutions for Manufacturing:Will help you solve your manufacturing problems through their extended coverage of the entire field of industrial laser applications.Provides...
The Benefits of Outsourcing Your Inside Sales Function
Do you possess the right people, processes, sales strategy, culture, analytics, and sales enablement technology to produce consistent results?Let’s face it, deciding...
FierceOnlineVideo
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The CMO’s Guide to Next Gen Brand Building
You don’t control your brand anymore. Your customers do.
89% of marketers say they expect to compete primarily on the customer experience by the year 2016 (Gartner)
Whether...
The Rise of the Customer Marketer
Fully engaged customers spend more and stay around longer. Ultimately, if you treat them right, they’ll turn into advocates for your brand. As more companies turn their...
2017 State of Customer Marketing Report
There’s a new rising star in the marketing department: the customer marketer. Long a backwater marketing function responsible for sending customer newsletters and organizing...
Customer Success and Marketing Alignment: The Key to Unlocking Customer Advocacy
Most B2B companies say the customer experience is a priority, but their teams are not prepared or coordinated enough to make this a reality.
It starts with strong alignment...
