Enterprise IT / Featured Tech / Sales & Marketing

Detangle the Agent Desktop Disaster: Empower Your Team to Deliver a Seamless Customer Experience

Featuring Richard Snow, VP & Research Director of Customer & Contact Center Research, Ventana Research

Is the complexity of your agent desktop application helping or harming your customer service? How many applications or systems do your agents use on a daily basis? The answer to these questions greatly impact your team’s productivity, training and satisfaction—and equally important, your customer experience. With different apps for ACD, CRM, knowledge base, ticketing systems, database lookup, internal chat—and so on—the agent desktop is tangled with complexity!

Join this webinar to hear why bringing all systems and applications together into an all-in-one engagement solution drives exceptional customer experience and impacts business goals.

This webinar will help you identify:

  • Opportunities to streamline workflows, channels, systems, and applications, giving your team a complete view
  • How to create an agent desktop environment that boosts productivity and morale
  • The business impact of connecting all customer interactions into an all-in-one engagement solution

Can’t make the live session? Register anyway and we will send you a link to the recording!

Request Free!
Enterprise IT / Featured Tech / Sales & Marketing

17 Ways to Get Marketing Projects Done

When you ask people these questions, they usually answer with a variation on “not enough time/budget/resources/people/IT support.” These are all legitimate and typical challenges that marketers face but are symptoms of larger issues, such as a lack of strategic alignment with corporate priorities and management support and buy-in.

No formula can solve all the problems your team faces. However, this tip sheet will help you map out a plan to get started and move through the process to achieve your goals. Regardless of your challenges, taking the first step is the most important thing to do. Every day that passes without action is another day you leave money on the table and make it harder for your marketing program to catch up later.

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