Marketing automation is the subject of a fair amount of hype and embellishment, too, which adds to the confusion. The reality is that marketing automation is a simple idea, though one with wide variation in execution. It can be simple. It can be extrem…
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Expectations of our leaders have changed. Leaders must be good communicators, offer transparency to employees and open up dialogue to encourage feedback from employees. It is an essential element of employee engagement.How digital channels have changed…
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Vodafone, one of Germany’s largest telecommunications providers, has 8000+ agents handling over 18 million monthly interactions across multiple channels. They had multiple legacy systems for voice and siloed infrastructure for digital channels. This led to fragmented experiences for both agents and customers. Vodafone implemented the Genesys Customer Experience to support end-to-end personalized journey management and deliver a differentiated Customer Experience (CX).
Join Jörg Knoop, Head of Contact Centre and Telesales Capabilities, Vodafone as he discusses –
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Strategic, global, named, national or large accounts – call them what you will, they often represent a significant portion of both current and potential revenue. Most of these relationships comprise a complex tapestry of existing contracts, order…
See this slideshow to learn how real-time tracking strategies can help you keep better tabs on brand awareness and product usage, and see changes in behaviors and perceptions over time.Request Free!
Whether you need to improve back-office communications or customer-facing engagement, successful digital communication is a matter of doing some homework before you begin. This is where we help. Our newest how-to guide, Solving The Digital Signage Puzz…
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Download this slide presentation to see how real-time micro tracking can save you hours in setup and sampling time, and get you more quickly to: Monitoring key metricsMaking better decisionsCommunicating insights with stakeholdersRequest Free!
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A seamless and personal dialogue with your customers–that’s what it takes to create emotional connections that build brand loyalty in a digital-first world.
Download this eBook to find out how to use the targeting precision of email to create amazing customer experiences through all digital customer touchpoints–with data you already own. |
