There are over 30 million small businesses employing over 80% of the country. In this blog you will learn six short and easy steps on how to interact and develop new accounts from small businesses. How do you present value and be cost ef…
Las organizaciones de ventas obtienen múltiples beneficios cuando eligen un sistema de CRM desarrollado para individuos. Los representantes individuales no solo obtienen un mayor acceso a los datos de los …
Las aplicaciones basadas en la nube o SaaS ofrecen muchos beneficios de costos y para los usuarios, como una aplicación rápida, un gasto general bajo y un retorno rápido de …
Siefert shares his industry insights on the challenges of cross border returns, balancing efficiency and cost and global vs. local repair strategies. Download the interview to learn more on:Reverse logistics’ impact on the global bottom lineMaking…
Developing multi-channel management to improve customer experience across the whole business is one of the main pain points for companies in the DACH region. In this CX Network top tips mini-guide, we explore 8 ways you can improve your cust…
In this exclusive interview, Karin Winkler, Customer Experience Manager, Swarovski, shares the company’s strategy for creating a mindset of excellence amongst Swarovski employees. Focusing on Top Box Scoring, a new VOC feedback programme, aimed at…
In an industry where Big Data is King, it can be quite controversial to not share the same views on the benefits of leveraging data to improve customer experience. However, DHL’s Vice President Customer Experience, Kim MacGillavry, is of the opin…
Siefert shares his industry insights on the challenges of cross border returns, balancing efficiency and cost and global vs. local repair strategies. Download the interview to learn more on:Reverse logistics’ impact on the global bottom lineMaking…
Developing multi-channel management to improve customer experience across the whole business is one of the main pain points for companies in the DACH region. In this CX Network top tips mini-guide, we explore 8 ways you can improve your cust…
In this exclusive interview, Karin Winkler, Customer Experience Manager, Swarovski, shares the company’s strategy for creating a mindset of excellence amongst Swarovski employees. Focusing on Top Box Scoring, a new VOC feedback programme, aimed at…
