Contact Center Disaster Recovery and Business Continuity
Communication is often considered the lifeblood of business. However, many business functions can continue without phones. This is not the case with a contact. If a disaster takes down the …
Next-Gen Cloud Contact Center for dummies
Consumers expect outstanding on-demand service from the organizations they do business with, using the channels they prefer (including voice, video, text, and chatbots), with agents that are professional, knowledgeable, and …
Future Proof Your Workplace
The workplace has transitioned into a new world of communications. With more and more organizations shifting to remote and hybrid work models, the tools that once served us well are …
Telephony for Microsoft Teams: What to look for
Got Microsoft Teams, but not sure how telephony fits in? No matter your business size, RingCentral is the perfect match to boost your Teams setup for a feature-rich PBX experience. …
Evaluating Enterprise Telephony for Microsoft Teams
Since November 2019, the number of daily Microsoft Teams users grew from just 20 million to a staggering 115 million as of November 2020—a result of the COVID-19 pandemic and …
Why You Need Cloud Communications For Your Global Business
Success in today’s world knows no boundaries. From tapping into new markets to reducing production costs or leveraging regionally dispersed talent, going global offers powerful and attractive benefits. It’s not …
The CFO IMPERATIVE – Leveraging UCaaS To Drive Business Transformation, Optimize Spending and Enable Productivity in the Age of Work-From-Home
This ebook provides insights into how CFOs can minimize costs, maximize productivity, and increase revenues by adopting cloud-based, integrated communications and collaboration technologies.
Metrigy Security – What To Look For In A UCaaS Provider
When COVID-19 first struck, many organizations rushed to deploy cloud-based Unified Communications-as-a-Service and video meeting solutions. But in the rush, security concerns were often overlooked, leading to potential risk from …
Comprehensive Cloud Security for Unified Communications
Across industries, the cloud is transforming the way organizations communicate and collaborate—internally as well as with customers and partners. By accessing one centralized communications system in the cloud, businesses can …
2024 – The Death of the Meeting?
The conventional meeting—in person, prescheduled, and time-boxed—is out of control. Over the past few years, meeting lengths, attendances, and per attendee costs have all increased significantly. But this trend cannot …
