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Before we began writing, we polled previous buyers, studied other guides, and thought long and hard about what would make this an ongoing companion as opposed to just a one-off read. We ended up using the sequence of your likely purchasing journey to organize our insights and tips. The guide was written for two types of buyers. If you’re new to purchasing technology-increasingly common as businesses establish their own tech agendas-we’ve outlined a series of milestones, with checklists to help you complete each step of the journey. If you’re a seasoned expert, we trust this guide will serve as both a reference and an introduction to the world of Contact Centers. |
