Research shows that law firms spend upwards of 70% of their time on non-billable work, yet 84% of firms list increasing billable hours as a top priority. As such, IT leaders in the legal industry face more pressure than ever to leverage technology to streamline and automate administrative tasks.

Join special guest, Kerry Angel, Service Delivery Manager at Macfarlanes law firm to learn how she led the transformation of their IT Service Management and significantly improved operational efficiency. Kerry shares how she delivered faster incident resolution, seamless user experiences, and improved work prioritization using ServiceNow ITSM.

Plus, Crossfuze ITSM Practice Lead, David Stevenson, will share findings from the ITSM Maturity Benchmark Study for Law Firms, conducted by an independent research firm. The study surveyed 100 IT leaders in U.S. law firms about where they are with ITSM maturity. David will also share recommendations on key steps to take for achieving ITSM maturity success.