TransformITive, an MSP based out of Berkeley, CA, and one of only eight partners in North America on Microsoft’s internal Surface Partner Advisory Committee, was looking for a way to make warranty information lookups faster and easier. They needed to cut out the inefficient and time intensive process of warranty information collection and manual warranty renewals in order to dedicate more time to customer service and transforming their relationships with their clients.

So, they turned to ScalePad to help automate the warranty process, significantly reducing the time to look-up and renew warranties. This opened up more opportunities for TransformITive to collaborate with their clients and host more meaningful and focused client meetings and quarterly business reviews. 

“Any time we can leverage automation and get busywork out of the way of our team so we can focus on customer service, especially in this competitive environment we are in, that’s definitely going to speak volumes to us,” said Joe Markert, CEO of TransformITive.

Read more about their warranty success and how they scaled their MSP with ScalePad.