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To grow in the competitive Northern Virginia market, Inova Health System needed to efficiently scale how consumers accessed care. However, its plan for rapid growth became complicated when the call center didn’t efficiently scale with provider growth. This resulted in inaccurate appointments and poor provider matching. Inova partnered with DocASAP in order to add online appointment scheduling to digital channels such as its website, social media, and payer websites. This initiative relieved pressure from the call center while helping Inova continue its growth. Download this free case study to learn:
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