Real-time virtualization is not about bypassing the PSTN—it’s about improving customer interactions. We can adjust processes without being intrusive. Virtualization has allowed us to increase automation, which is ultimately the most important component of a successful unified communications solution.
Key takeaways:
- Virtualization must be done correctly and carefully.
- Timing is crucial – without it, poor transmission and reception are dangers for both video and audio.
- Virtualizing with real-time elements is slowly beginning to take hold—e.g. the Mayday button.
- Improving customer interactions is the chief goal for UC virtualization.
